Q: How can I get assistance if I need it?

Just email hello@spoonfedmotivation.com. We look forward to helping you with your inquiry. We respond to email messages in the order that they are received, and we will respond to your email as quickly as possible.  

Q: Where is the package shipped from?

In some cases, it is shipped from Delaware. In other cases, it may ship directly from one of our vendors.

Q: How long does it take for me to get my shipment?

Spoonfed Motivation Media typically uses USPS to ship our packages but may occasionally use UPS or DHL. Orders are usually shipped within 5-7 business days of payment (unless otherwise stated or notified). Shipping averages 5-7 days (unless otherwise stated). 

Q: What happens if I gave you the incorrect shipping address?

Incorrect Shipping Address Policy

1). The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.

2). We are not responsible for goods delivered to the wrong address that was input at the time of ordering.

3). If you happen to notice that you entered the wrong address, you can email us at hello@spoonfedmotivation.com with the correct shipping address. If your order has not been processed, we will update the shipping address. 

4). Once your order has been processed (meaning queued for production and your shipping label created, we will not be responsible for the incorrect address & the subsequent delivery.

Q: My tracking information shows that my Spoonfed Motivation Media package was "Returned to Sender.” What do I do now?

Returned to Sender Policy

1). If a package is returned to Spoonfed Motivation Media due to an incorrect or incomplete shipping address provided by a customer, or if the package was not able to be delivered, the customer will be responsible for the return shipping cost, as well as any additional delivery cost if there is any.

2). Spoonfed Motivation Media is not responsible for packages delivered incorrectly or lost due to incorrect or incomplete shipping information provided by a customer.

3). No refunds will be provided if any part of the address is incorrect.

Q: I want to return my purchase! What do I do?

We have a no refund policy; however, if you receive a product that is damaged or has a manufacturing defect, we will gladly replace the item. Please review our full Refunds & Exchanges policy. 

Q: How do I unsubscribe from any of your mailing lists?

Follow the instructions provided on the bottom of any email you receive from us to unsubscribe.

Q: Is it safe to use my credit card on your site?

Yes! spoonfedmotivation.com understands that the safety of your personal information is extremely important to you. We use a wide array of electronic and physical security measures and devices to protect your personal data and credit card information from unauthorized access.

Q: What forms of payment do you accept?

Spoonfedmotivation.com currently accepts Visa, MasterCard, Discover, American Express.

Q: When placing an order, I get an error message stating that there has been an authorization failure. What went wrong?

Please double check the credit card number and expiration date on your card. Also, please be aware that spoonfedmotivation.com currently accepts Visa, MasterCard, Discover, and American Express for credit card payment. If you continue to experience a problem, there may be an issue with the billing address you provided not matching what is on file with your bank or you may need to use another method of payment.